Medical

1. I have an existing medical condition; can I still have cover under this policy? Our policies do not provide cover to include pre-existing medical conditions. Please visit our liine Direct

2. A member of my family (not travelling) has an existing medical condition; am I covered to cancel or return home? No, our policies will not cover any cancellation claims arising directly or indirectly from any pre-existing medical condition, subject to the policy terms and conditions. Please refer to the Important Health Requirements of the policy wording.

3. My doctor told me that it would be unwise to travel abroad. Does this invalidate my policy? If your GP or Consultant has advised against travelling due to medical reasons our policy would not be suitable for you. If you have already purchased cover with us then you may be entitled to submit a claim for cancellation.

4. A member of my family or travelling party has an existing medical condition; can they still have cover under this policy? Our policies do not provide cover to include pre-existing medical conditions. Please visit our liine Direct

5. I am currently under a course of treatment with my GP. Should I declare this to the insurance company? Our policies do not provide cover to include pre-existing medical conditions. Please visit our liine Direct


6. What is the European Health Insurance card (EHIC)? The European Health Insurance Card (EHIC) entitles UK residents access to necessary state–provided medical treatment, during a temporary visit in the European Economic Area (EEA) countries and Switzerland - at a reduced cost or free of charge. Please click here for more information.


7. What are the benefits of using the EHIC? Use of the EHIC removes the policy excess in the event of requiring medical assistance abroad or when submitting a medical expenses claim, where valid. The EHIC also entitles access to necessary state–provided medical treatment at a reduced cost or free of charge. Please click here for more information.