As a Senior Customer Service Representative you need to enjoy working as part of a team, be customer focused and flexible with excellent communication, listening and telephone skills.
You will be answering incoming telephone calls, carrying out medical-screening and providing accurate quotations and executing policy sales. As a Senior Representative you will also be a buddy to new joiners and assist with induction training, provide on the spot solutions to team members in order to enhance knowledge and act as a referral point for any escalations.
Tracey Robe has been with liine since May 2003.
What did you do prior to joining liine? I was very busy being a full-time Mum.
What do you like most about your job? I enjoy speaking to customers and medical screening. It gives me great pleasure speaking to different people with different needs and being able to offer them cover, especially when they have found it difficult to find travel insurance elsewhere.
What has been your greatest achievement at liine so far? There are two things: One is gaining my NVQ level 2 in Retail Financial Services – General Insurance and the other was being promoted to a Senior Customer Service Representative.
What do you enjoy doing in your spare time? I enjoy eating out and socialising with friends and family.
How would you describe yourself? Fun, Friendly and Caring.
As a Customer Service Administrator you need to be an efficient and methodical person who has excellent communication skills, good attention to detail and accurate typing skills.
You will be issuing policies and renewals that arrive in the office via fax, post or email, dispatching outgoing mail and responding to email queries and general enquires relating to our travel insurance schemes.
Sophia Michaelides has been with liine since October 2007.
What did you do prior to joining liine? Prior to joining liine I was working for Tui UK Ltd where I completed a Level 2 and 3 Apprenticeship in travel and tourism.
What do you like most about your job? Working in a friendly atmosphere with a great team of people who support each other and dealing with a variety of customers, with different needs.
What has been your greatest achievement at liine so far? Being given the opportunity to move from a telephone role to an administrative role, within six months of joining the company.
What do you enjoy doing in your spare time? I enjoy socialising with friends, shopping and spending time with my family.
How would you describe yourself? A friendly and happy person.
As a Customer Services Supervisor you need to be an excellent communicator, reliable, approachable and confident with the ability to motivate and develop your team.
You will work as part of our Supervisory team to ensure the smooth and successful running of the customer services department, carry out monthly call assessments and performance reviews, identify training needs, provide guidance and support to improve overall learning and knowledge, handle personnel issues and ensure customer expectations are exceeded and sales opportunities maximised.
Stephanie Vasiliou has been with liine since October 2000.
What did you do prior to joining liine? I worked for a construction company where I was responsible for maintaining the busy switchboard, taking messages and dealing with telephone enquiries, meeting and greeting clients, filing and data input.
What do you like most about your job? I enjoy working with my team and assisting them with their development. I also enjoy handling and positively resolving any customer complaints.
What has been your greatest achievement at liine so far? Progressing from a Customer Service Administrator to a Customer Services Supervisor over a period of three years and winning the Supervisor of the Year award at the 2005 Staff Recognition Awards.
What do you enjoy doing in your spare time? I enjoy spending time with my family and friends, shopping and going to the gym.
How would you describe yourself? Friendly, easy going and approachable.
If you have a pre-existing medical condition that you wish to cover or are aged over 65, please visit our liine Direct where suitable cover can be found. Find out more